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Privacy Policy

Privacy Policy

Effective Date: Nov 10, 2024

Welcome to Burrak.ca, owned and operated by EPSOL Canada Inc. (“we,” “our,” or “us”). We are committed to safeguarding your privacy and ensuring your personal information is handled responsibly.

This Privacy Policy outlines how we collect, store, use, and protect your information when you visit our website, shop in-store at Falcon Scooters, or interact with us on platforms such as Google, Facebook, eBay, and Instagram.

1. Information We Collect

We collect the following types of information:

  1. Personal Information:

    • Name, email address, phone number, and shipping/billing addresses.
    • Payment information, including occasional manual verification by capturing images of credit card holders for security purposes.

  2. Transaction Information:

    • Details about purchases, invoices, returns, and warranties.

  3. Device and Browsing Data:

    • IP addresses, browser types, and cookies when interacting with Burrak.ca.

  4. Platform Interaction Data:

    • Data from third-party platforms like eBay, Facebook, and Google Merchant, as necessary to process transactions and marketing campaigns.

2. How We Use Your Information

We use the collected data for the following purposes:

  • Processing orders, returns, and warranty claims.
  • Storing purchase records for analytics and customer support.
  • Improving our website, services, and product listings.
  • Preparing for future email marketing initiatives.
  • Enhancing user experience through integration with platforms like Instagram, TikTok, and Facebook.

3. Third-Party Integrations

We work with several third-party platforms and tools, including:

  • BigCommerce for e-commerce management.
  • Google Merchant Center, Facebook, and eBay for marketing and product listings.
  • Shipping service plugins for order fulfillment.
  • Email Campaigns tools and apps

These third parties have their own privacy policies. Please review them to understand how your data is handled when interacting with these platforms.

4. Cookies and Tracking Technologies

Cookies are used to:

  • Track website performance and improve user experience.
  • Enable integration with marketing platforms.
    You can manage cookie preferences via your browser settings.

5. Children's Privacy

We do not knowingly collect information from individuals under 18 years of age. While some of our products, such as electric scooters, may appeal to minors, proper usage and safety precautions (e.g., wearing helmets) are the responsibility of the user and their guardian. For further terms regarding children's safety and usage, please refer to our Terms and Conditions page.

6. Data Security

We take reasonable steps to secure your data against unauthorized access, including encryption and secure payment gateways. Occasional manual data verification (e.g., capturing credit card holder information) is performed for fraud prevention and handled securely.

7. Refund and Exchange Policy

We do not accept refunds; exchanges are permitted within the terms outlined in our Terms and Conditions page.

8. Video Surveillance

Our in-store locations may be equipped with video surveillance for security purposes. Footage is used solely for safety and is not shared unless required by law.

9. Your Rights

You have the right to:

  • Access or update your personal data.
  • Opt-out of future promotional emails (when launched).
  • Request the deletion of your personal data, subject to legal and transactional obligations.

10. Compliance with Privacy Standards

We aim to comply with applicable privacy laws, including GDPR (General Data Protection Regulation) and CCPA (California Consumer Privacy Act), where applicable. Let us know if you'd like to understand specific obligations we must meet based on your business scope and customer base.

11. Policy Updates

This policy may be updated periodically. Any changes will be posted here with the revised effective date.

12. Contact Us

If you have questions about this Privacy Policy, contact us at:
EPSOL Canada Inc. 80-445 Ontario St. South, Milton ON L9T 9K4
Website: Burrak.ca
Store Location: Falcon Scooters, Erin Mills Town Centre, 5100 Erin Mills Parkway, Mississauga
Email: info@epsol.ca