Welcome to Burrak.ca, owned and operated by EPSOL Canada Inc. ("we," "our," or "us"). By accessing or using our website, you agree to comply with these Terms and Conditions. If you do not agree with these terms, please do not use our services.
1. General Terms
1.1 Eligibility: You must be at least 18 years of age or have parental consent to use our services.
1.2 Acceptance of Terms: By using Burrak.ca, making a purchase, or engaging with our platform, you accept these Terms and Conditions.
1.3 Changes to Terms: We reserve the right to modify or update these terms at any time without prior notice. Changes will be effective immediately upon posting on this page.
2. Products and Services
2.1 Product Availability: We offer a variety of products, including electric scooters, electric scooter accessories, gaming consoles, and accessories. While we strive to ensure availability, all products are subject to stock levels.
2.2 Pricing: Prices are listed in Canadian dollars (CAD) and are subject to change without notice. Sales taxes may apply depending on your location.
2.3 Product Information: We aim to provide accurate descriptions and details of all products. However, errors in pricing or product information may occur, and we reserve the right to correct them at any time.
3. Orders and Payments
3.1 Order Acceptance: Your order will be considered accepted once you receive an order confirmation. We reserve the right to refuse or cancel any order due to issues like payment failure, stock discrepancies, or suspected fraud.
3.2 Payment Methods: We accept various payment methods, including credit cards, PayPal, and others as listed on the site.
3.3 Order Cancellations: Orders may be canceled by us if there are issues processing payment or if the product is no longer available.
4. Shipping and Delivery
4.1 Shipping Locations: We ship within Canada and US. For in-store pickup, customers can visit Falcon Scooters at Erin Mills Town Centre, Mississauga.
4.2 Shipping Costs: Shipping costs will be calculated during checkout based on the delivery method and location.
4.3 Delivery Times: Handling time is 1 business day. Delivery within Canada typically takes 3-6 business days, depending on the destination and stock availability. Delivery times may also vary based on the courier's schedule.
We provide multiple courier options on our website, allowing customers to choose express or expedited services for faster delivery. The estimated shipping costs will be displayed at checkout.
4.4 Lost or Damaged Shipments: We are not responsible for lost or damaged items during shipping; however, we will work with the carrier to resolve any issues where possible.
5. Returns and Exchanges
5.1 Return Policy:
- We offer 30-day returns/exchanges for electric scooters and other products.
- Products eligible for return or exchange must be in original condition and packaging.
- Electric scooters are open-box items, and this is noted on the invoice and communicated to customers.
- We only cover manufacturing defects and do not cover wear and tear.
5.2 Conditions for Return/Exchange:
- Items must be in same condition with all packaging intact.
5.3 Return Shipping: Customers are responsible for return shipping costs unless the product is faulty or damaged.
6. Privacy and Data Protection
6.1 Personal Data: By using Burrak.ca, you consent to the collection and use of your personal data as outlined in our Privacy Policy.
6.2 Security: We implement reasonable security measures to protect your data. However, no system is entirely secure, and we cannot guarantee the security of your information transmitted to us.
7. Limitation of Liability
7.1 No Liability: To the maximum extent permitted by law, EPSOL Canada Inc. will not be liable for any indirect, incidental, or consequential damages arising from your use of Burrak.ca or the products purchased.
7.2 Product Usage: It is your responsibility to follow all safety guidelines when using our products. For electric scooters, we recommend wearing appropriate safety gear, such as helmets.
8. User Conduct
8.1 Prohibited Activities: You agree not to use Burrak.ca for any unlawful purposes or to violate the rights of others. Prohibited activities include, but are not limited to, fraudulent transactions, spamming, or disrupting the site.
8.2 Account Responsibility: If you create an account on Burrak.ca, you are responsible for maintaining the confidentiality of your account information and password.
9. Intellectual Property
9.1 Copyright: All content on Burrak.ca, including text, graphics, logos, and images, is the property of EPSOL Canada Inc. or its licensors and is protected by copyright laws. This includes product images, descriptions, and any other materials provided by third-party manufacturers.
- Product Images: The images of products (such as electric scooters and related accessories) on Burrak.ca are provided by the manufacturers or authorized parties. These images are protected by copyright laws and are used on our website with permission from the manufacturers for promotional purposes only.
9.2 Trademark: "Burrak" and the associated logos are trademarks of EPSOL Canada Inc.
10. Force Majeure
10.1 Unforeseen Events: EPSOL Canada Inc. shall not be held liable for delays or failures in performance due to causes beyond our reasonable control, including, but not limited to, natural disasters, pandemics, supply chain disruptions, or government regulations.
11. Gift Cards
11.1 Gift Cards: We offer gift cards that can be used for purchases on Burrak.ca. Gift cards are non-refundable and cannot be exchanged for cash.
11.2 Payment Restrictions:
- Gift cards cannot be purchased using any third-party financial service providers that allow installment-based payments (e.g., payment plans or financing options).
12. Governing Law
12.1 Jurisdiction: These Terms and Conditions are governed by the laws of the Province of Ontario, Canada, and applicable Canadian federal laws.
13. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
EPSOL Canada Inc. 80-445 Ontario St. South, Milton ON L9T 9K4
Website: Burrak.ca
Store Location: Falcon Scooters, Erin Mills Town Centre, 5100 Erin Mills Parkway, Mississauga
Email: info@epsol.ca
